Privacy Policy

1. Introduction

UnimaTravels ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, passport details, date of birth
• Payment Information: Credit card details, billing address (processed securely through our payment providers)
• Travel Preferences: Dietary requirements, special requests, accessibility needs
• Communication Records: Emails, chat messages, and phone call records

3. How We Use Your Information

We use your personal information to:

• Process and manage your travel bookings
• Communicate with you about your reservations
• Send booking confirmations and travel documents
• Provide customer support
• Send promotional offers and newsletters (with your consent)
• Improve our services and website
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Hotels, airlines, tour operators, and other travel service providers necessary to fulfill your booking
• Payment Processors: To process your payments securely
• Government Authorities: When required by law or for immigration purposes
• Business Partners: With your consent, for joint marketing activities

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Personalize your experience
• Enable social media features

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Booking records are typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: reservations@unimatravels.mv
• Phone: +960 9515015
• Address: Malé, Maldives..